Return & Refund Policy

Thank you for shopping at Joyniper. We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we are here to help.

1. Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in its original condition
  • The item must be in its original packaging with all tags attached
  • Proof of purchase (order number or receipt) is required

The following items are not eligible for return:

  • Items marked as final sale or non-returnable at the time of purchase
  • Personalized or custom-made items
  • Items that have been used, washed, damaged, or altered after delivery

2. Return Scenarios

Wrong Item Received

If you received an item that is different from what you ordered, we sincerely apologize for the inconvenience. Please contact us at contact@joyniper.com within 7 days of delivery with your order number and a photo of the item received. We will arrange a free return and send you the correct item or issue a full refund — whichever you prefer. Return shipping costs will be covered by us in this case.

Change of Mind

If you have changed your mind about a purchase, you may return the item within 30 days of delivery, provided it is unused, unwashed, and in its original packaging with all tags attached. Please note:

  • Return shipping costs are the responsibility of the customer for change-of-mind returns
  • Original shipping fees are non-refundable
  • Refunds will be issued to your original payment method within 5–10 business days of us receiving the returned item

3. How to Initiate a Return

  1. Email us at contact@joyniper.com with your order number and the reason for your return
  2. Our team will review your request and respond within 1–2 business days
  3. Once approved, we will provide you with return instructions 
  4. Pack your item securely and ship it back using a trackable method
  5. Return address: 1516 S Bon View Ave, Ontario, CA 91761, United States

Please do not send your item back without first contacting us, as unauthorized returns may not be processed.

4. Return Shipping

Return shipping costs are covered by Joyniper in the following cases:

  • Wrong item was sent
  • Item arrived damaged or defective

In all other cases (including change-of-mind returns), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 2 business days.

  • If approved, your refund will be processed to your original payment method within 5–10 business days
  • Original shipping charges are non-refundable unless the return is due to our error
  • If your refund is delayed, please check with your bank or credit card provider before contacting us

Lost Package

If your package is confirmed lost in transit by the carrier, please contact us at contact@joyniper.com with your order number and tracking information. We will investigate the matter with the carrier. If the package is confirmed lost, we will offer you a full refund or a replacement shipment at no additional cost. Please allow up to 7 business days for the investigation to be completed.

Damaged Item Upon Arrival

If your item arrives damaged, please contact us within 2 days of receiving your order. Email contact@joyniper.com with your order number and clear photos of the damaged item and packaging. We will arrange a free replacement or full refund — you will not be required to return the damaged item in most cases.

6. Exchanges

We offer exchanges for items of the same value. To be eligible for an exchange, the following conditions must be met:

  • The exchange request must be submitted within 30 days of the delivery date
  • The item must be unused, unwashed, and in its original condition with all tags attached
  • Only size or color exchanges are accepted — the replacement item must be of equal value
  • Exchanges are subject to product availability; if the requested item is out of stock, a store credit or refund will be offered instead
  • Items marked as final sale, personalized, custom-made, or hygiene-related are not eligible for exchange
  • Each order is eligible for one exchange only

How to Request an Exchange

Contact us at contact@joyniper.com with your order number, the item you wish to exchange, and the size or color you would like instead. Our team will confirm availability and provide next steps. Once we receive and inspect your returned item, the replacement will be dispatched within 3–5 business days.

7. Order Cancellations

Orders can be cancelled within 24 hours of placement. After this window, your order may have already been processed or shipped and cannot be cancelled. Please contact us as soon as possible if you need to cancel, and we will do our best to accommodate your request.

8. International Orders

For international orders, the customer is responsible for all return shipping costs, including any customs duties or import taxes. Refunds for international orders will be issued in the original currency and may be subject to exchange rate differences.

9. Contact Us

If you have any questions about our Return & Refund Policy, please do not hesitate to reach out:

  • Email: contact@joyniper.com
  • Return address: 1516 S Bon View Ave, Ontario, CA 91761, United States
  • Response time: within 24 hours on business days